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Discussion Starter · #1 ·
Have 44k miles:
  • engine replaced at 2k for ingesting a screw.
  • multiple EGR recalls
  • internal coolant leak
  • cracked turbo oil inlet
  • cracked battery
  • on 4th steering wheel
  • sunroof guide track has broken twice
  • tailgate step broke and had to be replaced
  • two DPF sensor failures
  • rough shifting transmission that they say is normal

I’m probably missing something, but just trying to give a background of how bad this truck has been. 17 dealer trips for issues and 24 weeks without my truck. They did the latest EGR recall two weeks ago and I’ve had the check engine light go on an off, so took it back to them yesterday. Told it was because of a deteriorated EGR vacuum line. Has anyone heard of this? Hard to believe a 3 year old vacuum line is deteriorated, heck, my 95 Bronco has 300k miles and good vacuum lines. I think they have damaged it and are trying to cover it up.

Dealer has been a joke. Took it in for the EGR, sunroof, battery, steering wheel, and turbo in April. My truck sat there for 6 weeks waiting on parts, then they told me to just come and get it while they waited. Parts arrived in July. But, because my truck wasn’t there, they used my parts to fix another truck that was! Now remember, they told me to come get it. They just did the work two weeks ago. On my way home, which is 40 miles, check engine light came on. Went back the next day, they didn’t tighten a sensor and it fell out.

Anyway, wanted to know if anyone buys into the deteriorated vacuum line? If not, I’m calling Ford. I believe they damaged it and are covering it up because they know how dissatisfied I am.
 

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I don’t buy it for a minute. I had the EGR screw replacement and then the EGR replacement. Soon, the coolant line going into EGR was leaking. Took it back in April and they admitted that the leak was a result of the EGR recall. Said I’d have to wait a couple of weeks for the part so I took my truck back home. Haven’t heard a peep from them since. In the mean time, I fixed it myself. Sorry to hear your troubles. After fixing it myself, love the truck. Really solid.
 

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Sorry that you're having so many issues. I too have had poor results from my local dealer(s) but unfortunately, if you are under the Ford factory warranty (which I still am) that is the deal. I have called Ford (corp) and asked for help or some type of relief for all my (our) troubles with the 3.0 and they are trained to give lip service only and have provided nothing in terms of material support or anything that actually assisted or helped any of the recalls/parts etc. The only thing they said they would do is to try to expedite the replacement parts which they did not.... the parts came when the dealer said they would be off national backorder. In fact, the Ford corp person assigned to my "case" had no idea what a diesel engine is and frankly was an impediment to any progress.

As for the dealer, it's the diesel tech/mechanic you need to put eyes on and find out how many 3.0 they have worked on as this is key, The problems I've had have been mostly the result of mechanics with no 3.0 experience who caused incidental damage poor repairs. My former dealer for 20+ years, the mechanic did a sloppy job the EGR recall and when I asked a few weeks later to speak with him he had just "left" for another job. The same dealer Quick Lane people then proceeded to damage the oil cooler by spinning the oil filter on inside the canister which is a no-no, but since they admittedly never changed the oil on a 3.0L they were unaware = poorly trained. Now I'm waiting for 3+ months for those parts to replace the oil cooler assembly.

So if your dealer diesel mechanic has little or no experience on the 3.0L I would find a different dealer asap. That being said maybe a call to Ford customer service could arrange some type of alternative service or help find the parts, but honestly do not get your hopes up...
 

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Reinharm, your story mirrors my first 2018, and eventually Ford bought it back. The "mechanic" the dealer assigned to egr recall to was totally perplexed by our diesels, but in fairness I suspect he had no clue about mechanical work in general. These diesels should not be used as a test to judge a mechanic's ability or lack of.

Unfortunately there are several of us here with similar experiences. Ford designed a great truck but fell short on marketing and service. Not to mention the huge blunder of building faulty egr valves. Twice. How do you do that? Anyway once you get past this speed bump owning one of these long term is a joy.
 

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Wow, how in the world did you get them to buy it back??? Did you use a lawyer employing a state Lemon Law? I can't get Ford to do really anything they just have these customer relationships people just take the owner's complaints and promise little and deliver nothing. As for the egr valve issue that too is unforgivable as is the lowly swollen lug nuts! Isn't $65K enough to pay for a vehicle to get lug lugs nuts that don't swell??

I bought the 3.0L in anticipation of longer ownership (7+ years) In hindsight I must admit I'm a little sorry to have traded in my 2012 F150 3.5 L King Ranch with 80K it had modest issues but nothing like this. I have no confidence after this oil cooler replacement so I guess I'll need to get an extended warranty out to 8 years and 100K or more. I also find it interesting that new vehicles with the 3.0L have 5 yr and 100K powertrain warranty and I ask Ford to at least extend my truck from 60K to 100K and ofcourse they gave me the forearm shiver...
 

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Wow, how in the world did you get them to buy it back??? Did you use a lawyer employing a state Lemon Law? I can't get Ford to do really anything they just have these customer relationships people just take the owner's complaints and promise little and deliver nothing. As for the egr valve issue that too is unforgivable as is the lowly swollen lug nuts! Isn't $65K enough to pay for a vehicle to get lug lugs nuts that don't swell??

I bought the 3.0L in anticipation of longer ownership (7+ years) In hindsight I must admit I'm a little sorry to have traded in my 2012 F150 3.5 L King Ranch with 80K it had modest issues but nothing like this. I have no confidence after this oil cooler replacement so I guess I'll need to get an extended warranty out to 8 years and 100K or more. I also find it interesting that new vehicles with the 3.0L have 5 yr and 100K powertrain warranty and I ask Ford to at least extend my truck from 60K to 100K and ofcourse they gave me the forearm shiver...
I just used the BBB arbitration. They did a great job. The truck was down waiting for parts and service long enough to trigger the Florida lemon law. We loved the truck but it has to run or it isn’t worth keeping as a lawn ornament
 

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I just used the BBB arbitration. They did a great job. The truck was down waiting for parts and service long enough to trigger the Florida lemon law. We loved the truck but it has to run or it isn’t worth keeping as a lawn ornament
Wow, that's good to know I didn't realize that BBB would arbitrate on your behalf of car owners. A few questions, how long did you have to wait for parts (I assume the vehicle was not useable), and who or how was the value determined? Did they give you MSRP, purchase price, market value, etc. replacement vehicle with the same equipment, etc? And finally how long did the whole process take?

I'm trying to figure out if I'm starting to get close to looking into BBB arbitration. I appreciate your reply.

Thanks
 

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@Reinharm I did a thread here on the whole process. The main issue was time, lots of time. Here is a link to the thread, let me know if you have any questions after you check it out. Thanks! Ford Buy Back

Edited to add: I see a question or two that wasn't covered. Essentially was the offer from Ford was what we paid less mileage. Mileage is steep and it is negotiable but in our case it was low enough we accepted it. I had added several things including a spray in bed liner and floor mats, for example. They required receipts for these and accepted the items fully. I lost a couple of months for the "repairs" and parts, then a few more months on the process. I didn't ask for any replacement vehicle as I had found one I loved at a great price already. Hope this helps.
 

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@Reinharm I did a thread here on the whole process. The main issue was time, lots of time. Here is a link to the thread, let me know if you have any questions after you check it out. Thanks! Ford Buy Back

Edited to add: I see a question or two that wasn't covered. Essentially was the offer from Ford was what we paid less mileage. Mileage is steep and it is negotiable but in our case it was low enough we accepted it. I had added several things including a spray in bed liner and floor mats, for example. They required receipts for these and accepted the items fully. I lost a couple of months for the "repairs" and parts, then a few more months on the process. I didn't ask for any replacement vehicle as I had found one I loved at a great price already. Hope this helps.
Sorry for your loss. That blue Jean color is stunning.
 

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Discussion Starter · #10 ·
Sorry guys, late in responding to any of this. I finally did some looking myself and found that the dealer was lying, they damaged it during the replacement.

I too tried to contact Ford, they were worthless. Three so called customer service reps never called me back, told me they would help expedite the parts. Anyway, the truck is getting sold as soon as my Excursion suspension upgrade is done. Then the 1995 Bronco gets finished and that will become my daily. I have always bought and driven Fords, but will not ever again due to the ridiculousness and the lack of concern from Ford. I'll keep my Excursion and Bronco that I have basically done all the work on myself, but no more new fords for me and my business. Might be a dice roll, I know all of them have issues, but some other manufacturer will get my dollars now. Sad how far down Ford has slipped over the years.
 

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Sorry to hear that. Just keep in mind that other manufacturers aren’t any better. All of our Chevy diesels in our shop ranging from 1-5 years old have been in for multiple recalls mostly related to def management and emission problems. GMC diesel trucks have a problem that puts the vehicle in limp mode , parts are not available, so all those people are stuck with that problem with no option at all unless the epa agrees to a waver on emissions! While I agree that the problems with the 3.0 diesel should never have been a problem with there proven record with Land Rover. It doesn’t sound any better with another brand.
 
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