@b-rad - PLEASE feedback anything and everything from this meeting, as I can guarantee you that a lot of members here will be very interested in what Ford and the field service agent find. Maybe record the conversation on your phone in your pocket?
Scary you had to have this done on a 2020 w/only 20K miles. Do a lot of highway driving?
Also want to extend a big thank you for willing to go to your dealer to meet with the field service agent to find out why.... Maybe snap some pics & post back if they crack the old one open? Any photo/video documentation you can collect would be a great resource here in the forums.
Can I ask some follow-on questions:
- Have you exposed DPF Full% via FORScan?
- Are you monitoring DPF regens via FORScan or OBD display (like Edge Insight CTS3)?
- What is your typical drive cycle? City/stop-and-go? Highway?
Thanks in advance.