[RLVoumard]

Going on week 3 and still discovering new features / functions . As an owner i could not be more pleased with this F150. I am however disappointed in the dealer and how little knowledge they seem to have on the truck / engine. I was less than pleased when I picked up the truck in regards to the " check out " I had downloaded the owners manual so I knew a lot features - just wanted some simple explanations.

I have through " trail and error" and this board been able to discover and understand many of the trucks features. Calling the dealer is frustrating as the most common answer I get is " You will have to read the owners manual- we don't know.

I would think Ford would hold their dealers to a higher standard ? The more we understand and use the features we have would should in my mind equal a more satisfied customer ?

One question = Does Ford have "customer service line" to get answers to questions for customers ?

Have a good day everyone

 

[mascrappo]

LOL, this is why I joined this forum...my dealer has practically no knowledge of the 3.0! I have found out so much through this forum.


You would think they would have access to a Ford webinar or training series on new models. Maybe they do and just don't use?

 

[RLVoumard]

LOL, this is why I joined this forum...my dealer has practically no knowledge of the 3.0! I have found out so much through this forum.


You would think they would have access to a Ford webinar or training series on new models. Maybe they do and just don't use?

DITTO-- This forum has been "golden" - as for the dealer- they need to do a better job , and held to a higher standard.

 

[jmperlik]

@RLVoumard - your sales-person should have provided you with a printed and PDF version of an Orientation Guide for your vehicle when before they handed you the keys. (Hint: There is a spot at the bottom where the customer is supposed to sign & date)

This Orientation Guide contains a checklist of items that your sales-person should have reviewed with you and the sheet also contains a list of all of the vehicle-specific informational videos available that supplement the Owners manual:

• There are more than 50 videos covering a wide variety of ownership topics
• If you open the PDF on computer, you should be able to click on the little video icons and they will hot-link you the videos on the www.nvous.ford.com site
• I have attached a screen cap (HTML Hot-links not operational as it is a screen cap)
• I think this is a better way to distribute information, as it is difficult for a salesman to retain this level of detail for all car/truck models they are responsible for selling

I recommend you open this PDF on a computer and click on the video links. If your dealer didn't e-mail you the PDF, then I would demand they provide you with this VIN specific document.

 

[RLVoumard]

@jmperlik - This is awesome and will be a big help- no orientation guide was offered. I have been on my own.

I agree that it would be a tough assignment for a salesman to have detailed knowledge on every vehicle - but a least TRY , or offer a resource like you have provided. JMO.

 

[jmperlik]

@RLVoumard - The top part of the form has my personal info (name, e-mail, VIN #, etc) so I clipped the PDF for the attachment above to remove that info. I would have attached the entire PDF if the page was generic without my personal info, but I don't need my personal info floating around on the internets.

When you return to your dealer, I would not hesitate in walking directly into the GM's office (you know him well now) and lay into him for his sales-people not following Ford's corporate process, as providing this sheet/PDF should be part of their sales close-out punchlist.

If you don't want to wait for your dealer to get you your vehicle-specific PDF, shoot me a PM with your e-mail address and I will send you my PDF directly so you can get started watching the videos now.

 

[jmperlik]

I agree that it would be a tough assignment for a salesman to have detailed knowledge on every vehicle - but a least TRY , or offer a resource like you have provided. JMO.

Cannot agree with you more Rodney! If I were a Ford salesman at a dealership, I would be watching as many of these videos as possible during the slow sales season(s)...

 

[jmperlik]

I posted the following review in the Apple App Store for the Ford Pass app:

​

Title: Please add links to vehicle-specific informational videos​

Review: Every owner is provided a Orientation Guide PDF when handed their keys to the vehicle. This PDF contains HTML hot-links to videos on www.nvous.ford.com site. Can you please add all of these HTML hot-links to the Vehicle Support section in the Vehicle “Glove Box” under Vehicle Details? Some dealers are not providing owners with this Orientation Guide PDF.​

No guarantees the app developer will add them, but having access to these informational videos from the "Glove Box" section of the Ford Pass app seems logical to me. They were able to generate the vehicle-specific PDF based on VIN, so they can certainly use the same logic within the Ford Pass app.

 

[RLVoumard]

@ jmperlik I can't thank you enough, as this info will get me all I need to understand the features/ tech of the F150---my last Ford was a KR F250 2005 been some big improvements since then.

I like your Apple App review - hope that someone "gets it"---

Had the orientation guide been provided as required by Ford- would have answered a lot of questions- including the equipment that my truck has. This explains why the salesman " skipped over" some key items as he did not know the equipment ( this truck was ordered ) Some of the items came with packages, I wanted LED's - the package also gave me several other features -

I will reach out to the dealer tomorrow and see what happens- Stay turned. I sure he's going to wonder " How did he even know about the PDF "

 

[jmperlik]

@RLVoumard - no problem! Ford and their dealer network are dropping the ball on communicating vehicle details like this to owners, as Ford Corporate has gone thru the effort to create the videos and make them available online to both owners and their salesforce.

HUGE difference in technology & features from your 2005 F250 KR, as I am amazed how many new things have been added to my 2018 F150 Platinum compared to my 2015!

I think you will find the videos you can link to from the Orientation Guide PDF very informative and helpful.

 

[RLVoumard]

I am on the phone w/ my dealer and asked about my orientation doc w/hotlinks that is VIN specific - I was professional but firm - as I asked why I did not receive my doc/pdf.

I'm not one for excuses and did not hang around on hold for an answer. I am now waiting for this doc to be e-mailed

Forum to the rescue !!!!

 

[jmperlik]

Go get'em Rodney!

You are in a very good position right now to get your opinion/dis-satisfaction with your dealer recognized, as you should be receiving/already received your Ford Customer Viewpoint survey regarding your vehicle purchase.

I received my survey approximately 10 days after taking delivery of my vehicle. I intentionally held back on submitting my survey until they replaced the exhaust tip on my 2018 Platinum PS that had about a 1" deep rusted scratch/gouge that I pointed out to them during my vehicle inspection. I thought this would be a minor fix, as I thought the tip was a chrome tip add-on (like on my 2015), but it turns out that the the "tip" is actually welded onto to the tailpipe on the F150 PS Diesels, and my Service Manager had to order & replace the entire tailpipe from the muffler back. While it may sound excessive, my Service Manager agreed that if he paid what I did for my truck, he'd also be demanding for the issue to be corrected. Only after my tailpipe was replaced did I submit my Ford Customer Viewpoint survey regarding my purchase.

Ford Corporate takes these new vehicle purchase surveys very seriously and the best way to change your dealership's behavior is to voice your opinion/dis-satisfaction with their performance in these new owner surveys. I will guarantee that your dealership's GM will remember your vehicle purchase, as this is really the only time that you have both Ford Corporate and your dealership's attention regarding your vehicle.

I do not think providing negative feedback in the survey is a bad thing, as you can tell how the dealership begs for good surveys that they are being rated on them. My belief is that for the amount of money we are spending for these trucks, you should not be struggling for access to information that Ford has made available, and believe me that Ford Corporate wants us owners to have a positive buying experience, otherwise they wouldn't bother sending you a survey.

Please let us know what your dealer says/how you make out.

 

[RLVoumard]

Just received in my inbox my VIN specific vehical orientation doc/pdf. I would have never known if it were not for this forum and jmperlik. I will be following up in a professional manner with the dealer GM.

I will also be reflecting my experiences good and bad w/ Ford via the customer survey. Now back to learning about my new truck.

Thanks again

 

[Dunrollin]

LOL I have to get busy and take a course in how my truck works. I kept going into a store leaving my dog in the truck. I get in and the app sends a message my security alarm is going off. Turns out I have the advanced security pack with motion detectors in the truck! I thought the motion detectors were leds.

Anyway, I still have a lot to learn and I appreciate each post on this forum.

 

[Rhawkins52!]

After reading through this thread, I had an opportunity to stop by the dealership. I spoke with my salesman who was unaware of the orientation document. He spoke with some other people in sales and found a couple who knew what he was talking about. So two of probably a dozen or more knew about it. On the good side, now they have three people who know. My salesman is rather new, I can easily see how he might not know. He will bring it up at their next meeting, and hopefully, it will be educational for entire sales staff. I had the document in my inbox before I reached home. I would give my guy high marks so far. He has been quite attentive to my needs. One thought on the videos, not all of them are shot with an f150. Looks like a Lincoln interior in some, and some of the controls featured while analagous in use, may not be in the same spot, look or operate exactly the same.
A big thanks to the forum and all who share.

 

[jmperlik]

@RLVoumard - how are we doing consuming all of the informational videos on your VIN-specific Vehicle Orientation PDF?

I'll be the first to admit that I have not watched every single one of them, but I have found them useful for the specific topics that I had questions on.

Hope you are finding them useful and looking to you to help educate me and other owners on this forum.

 

[RLVoumard]

@jmperlik- so far so good lots and lots of good information , Technology on these trucks is amazing. The learning curve continues !!! Thanks for checking in....

 

[mascrappo]

I keep an eye on this forum for all the stuff Ford should have told me about!