Well took my F-150 in for its first oil change since purchasing it back in November. Received a text an hour and a half later saying no issues and it’s ready for pickup. Came in, paid, and went to the valet to have it brought out. Was told it was still being serviced, so I asked how much longer to expect since my wife had already driven away. After a couple minutes the service advisor came out to tell me they couldn’t get it to start. They said it would crank, but wasn’t starting. After a couple hours, they shuttled me over to get a rental car.
Today I received a call that apparently the service technician accidentally put DEF into the fuel tank. Allegedly he caught his mistake, but still managed to put enough DEF in it to cause it not to start (with a full tank of diesel). They are now flushing it and are going to see if it will start. If it doesn’t, they plan to replace the fuel system.
From what I’ve read on my own, it sounds like this is practically death of the truck due to corrosion and crystallization of the Urea in the DEF. I’m pretty frustrated and bummed. I love this truck and planned to drive it till it died, but apparently that’s only going to be 5 months. I’m primarily frustrated because it wasn’t until today that they finally told me what happened when it sounds like they knew the entire time. Additionally, the technician didn’t acknowledge adding DEF to the fuel tank anywhere in the service report.
Now I’m just waiting for them to receive the parts to flush it and see what results that yields, but I’m not optimistic. Guess we’ll see what happens.
Today I received a call that apparently the service technician accidentally put DEF into the fuel tank. Allegedly he caught his mistake, but still managed to put enough DEF in it to cause it not to start (with a full tank of diesel). They are now flushing it and are going to see if it will start. If it doesn’t, they plan to replace the fuel system.
From what I’ve read on my own, it sounds like this is practically death of the truck due to corrosion and crystallization of the Urea in the DEF. I’m pretty frustrated and bummed. I love this truck and planned to drive it till it died, but apparently that’s only going to be 5 months. I’m primarily frustrated because it wasn’t until today that they finally told me what happened when it sounds like they knew the entire time. Additionally, the technician didn’t acknowledge adding DEF to the fuel tank anywhere in the service report.
Now I’m just waiting for them to receive the parts to flush it and see what results that yields, but I’m not optimistic. Guess we’ll see what happens.