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I just got my mail and still shocked with what I found….the envelope was postmarked Hendersonville, NV with no other details. Inside was a letter from Ford/Lincoln that included a $250 gift card from Ford and an apology. I had some challenges with the recall getting completed last year that included two trips to the dealer due to lack of parts. I didn’t complain to anyone including my service advisor….I have found during the “pandemic” it’s easier just to use sugar, despite the constant bitter taste….I know we all have challenges with manufacturers, but it was nice to get something so significant when you didn’t even expect a sorry. That money covers a few DIY oil changes and DEF for close to 12 months at my typical driving….I left the info on my desk at work if anyone needs proof, I can post tomorrow. Just thought I would share some positive news
 

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That is great news! It does make a statement and it is good you are letting others know. Hopefully they can continue to make amends where needed and improve the customer experience in the future.
 

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I just got my mail and still shocked with what I found….the envelope was postmarked Hendersonville, NV with no other details. Inside was a letter from Ford/Lincoln that included a $250 gift card from Ford and an apology. I had some challenges with the recall getting completed last year that included two trips to the dealer due to lack of parts. I didn’t complain to anyone including my service advisor….I have found during the “pandemic” it’s easier just to use sugar, despite the constant bitter taste….I know we all have challenges with manufacturers, but it was nice to get something so significant when you didn’t even expect a sorry. That money covers a few DIY oil changes and DEF for close to 12 months at my typical driving….I left the info on my desk at work if anyone needs proof, I can post tomorrow. Just thought I would share some positive news
I got one to i was shocked
 

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Too bad I have a really good dealership to deal with and I have talked to ford reps as well .
 
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