I've been told by the dealer that Ford only allows 4 hours of labor for this repair. As for the parts I tried to get some idea of the costs from the Ford Corp Customer Service person and ofcourse she was either clueless or was feining cluelessness. Either way, I say that they mechanic will likely be under some pressure to complete the repair at or below the allowed time which is why I suggest taking pictures of your engine compartment prior to the repair show them to your service manager and let them know that you expect to see it returned to the "as new" factory condition.@RLVoumard - sounds like you have developed a good working relationship with your dealership's Service Manager.
When all-is-said-and-done, I would be very interested in the total cost for this warranty repair, including:
Given how long this repair has taken and the parts involved, I wouldn't be surprised if the total cost for this F-Up is in the range $4K-$5K to the dealer.
- Cost of final parts list (all new parts installed)
- Labor cost to remove/install new oil cooler assembly and all new parts
- Implicit cost to dealer for loaner vehicle for ? days/weeks
- Implicit cost to dealer associated with Diesel Service Bay being tied up
- Implicit cost to dealer associated with Diesel Service Technician being tied up
Given the warranty fiasco with the SuperDuty 6.0L engine, you would hope Ford would have learned its lesson on managing warranty claims, and maybe (just maybe) issue a TSB to address the proper oil filter change procedure for our vehicles.
Nope, let's have our dealer network incur the costs above to deal with the lack of employee training. Brilliant!
And Ford wonders why it is riddled with poor ownership experiences?
Honestly, since I haven't had the low oil pressure message since taking the oil canister off and torqueing it down to the 18 ft/lbs I'm seriously considering not doing this oil cooler replacement fearing that it will cause more hidden down the raod damage. I'm nearing 32K so I'm contempating buying a ESP but I need to get some specificity on what the 5yr/60K diesel engine warranty covers and doesn't cover. Also, now my Ford Pass app (specific to my VIN) says that the diesel engine warranty is 5yr/100k so that needs clarification.