Been trying to get hold of my Service Manager today and keep getting his voicemail, so I figured I'd call the Service Department to see if the new JL3Z-9U433-B is available to perform this recall.
I was told by the service receptionist now that I first need to bring my truck in for an inspection first?!? She told me
she had read thru the recall and that they need to inspect the current EGR By-pass valve now before they do anything...? I read thru the entire 20E04 PDF again and didn't find the word "inspection" anywhere in the text. I guess my engineering college degree gets trumped by a receptionist/scheduler making minimum wage.
I told her I have the 20E04 recall letter directly in front of me (Thanks to
@schlotzj) and read her the first two (2) lines:
In some of the affected vehicles, it may be possible for the exhaust gas recirculation (EGR) bypass valve shaft to fracture. After a fracture, a loose thrust washer can be set free from the broken valve shaft and has the potential to be ingested into the engine.
and questioned what good an inspection now does me 1000 miles down the road = I wasn't taking an "inspection" as a resolution to a Ford-initiated recall for a engine part that may fail and cause catastrophic engine failure.
FWIW - mine shows ups as a Recall in FordPass app but as a CSP on the website:
Perhaps this is the wishy-washiness of Recall vs CSP (Customer Satisfaction Program) seen between the Ford Pass app and the website
@dhuyck and
@Laytunes observed above? I don't see how this recall is any different from the first one, as this one also includes a "Stop Sale" on any new vehicles without this recall performed.
She told me to hold on while she talked to someone, and changed her story after coming back stating that they need to order parts first, and that they would call me after the parts came in. I specifically requested the lead diesel technician to perform 20E04, as he performed 18E02 the last time in ~4 hours (his first EGR swap)
She told me it would be an "all day" job and given the no rental car allowance, looks like I will be spending a day at my local dealership in the near future; therefore, I will ensure to get old vs new side-by-side pictures, as I am interested in how much soot coking/build-up has occurred since 18E02 was performed back in Feb 2019.
Just thought I'd let you know what my initial experience was with my dealer to prepare you for how you want to handle what your dealership may throw up/in your way. I'll post back when I get the call-back when the parts are in...
I still plan to stop in-person to my dealer to speak with my Service Manager to get additional details.