That is not normal, mine shifts just fine. There is a reprogramming of the trans that can be done to resolve your issue.
Hi just spoke to my dealer and they finally have the new program update for the trans they said the first one had errors and bugs in it so that's why they stopped it but now its fixed so they are doing it again i am going in this Saturday to have mine done it has bin shifting hard hope that it will resolve it .That is not normal, mine shifts just fine. There is a reprogramming of the trans that can be done to resolve your issue.