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Recall 20E04: EGR By-Pass Valve Recall v2.0
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dhuyck
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Is it just me? I lightened it and zoomed in to get a good look at the old part and it looks just like the new part. What did they change?
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OK, back home after getting 20E04 this morning:
- Arrived at 8:00 AM
- Truck was finished at 12:00 noon
- No surprises (Thrust washer was intact and surface-only soot in EGR By-Pass Valve)
- Lost about 15 minutes looking for block heater that was supposed to be ordered (but wasn't)
- Parts Manager ordered cable assembly but not the Block Heater itself
- Assumed Block Heater plug was pre-installed like on SuperDutys
- Service Manager asked Parts Manager to order both parts but alas...
- Diesel tech told me that alternator and a radiator hose needs to be removed to install block heater
- Only part removal common between 20E04 and block heater install is wheel-well insert
- Block Heater not installed today (no part) and will need to be done in the future
- Hopefully I will get a break on labor to get this installed since it was supposed to be done today
- Parts Manager ordered cable assembly but not the Block Heater itself
- No cost/charges for any work performed today (all covered by recall)
What are they charging you to install a block heater (parts and labor)? I'm wanting to do the same.
Man you have a good dealer with that quick of turnaround. Did they put all the electrical connectors on the driver fender well back correctly? I looked mine over, dealer only missed one. (last recall)
I am going to request and wait for a lead tech that has done these before on this upcoming recall.
Weird that I have a block heater from factory down here in TX but you dont up north.
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@Aaron - struck out on getting the Block Heater installed today, so don't have an RO with parts & labor yet...
Once the Block Heater comes in and I return for the install I'll send you a copy of the RO w/parts & labor prices.
@wreedsvt - agreed = still haven't figured out how you got one in TX and I didn't get one in NY, beyond I don't think they knew what to do with the block heater option on the 2018 models, so my guess is yours was built before mine and they changed their minds very early on to NOT ship on 3.0L engines pre-installed
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How necessary is it to see the new vs. old parts side by side? I’m not thinking I have a day to sit around and wait for them to tear into it. Sounds a bit like watching McDonalds make your burger to ensure the pickle is in the right place. I mean, I work for a living. Who has time to sit and wait?
The repair procedures tell the tech to inspect, if there is a issue let customer know. If they dont tell you anything, 99% chance all ok.
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I dropped my truck off today at 7:30am and called right before I left work at 4pm. The service advisor went back to check on the status and comes back saying "This recall is an absolute pain". They didn't think they'd finish today but it should be ready tomorrow.
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Pretty sure I explained previously my reasons why I hung around my dealership for 4 hours:
- 20E04 is a has a no loaner/rental car restriction
- I am a single vehicle family
- I am a single dad with daughter in last year of graduate school in DC
- I work in IT, so as long as I have a solid internet connection, I can VPN into work from anywhere
- Asking for a ride from a friend (no family in the area anymore) in this COVID age is a challenge
- I have faith/confidence in my dealership's lead diesel tech to get the job done in 4 hours
Believe me, I really didn't want to spend 4 hours in a waiting room, but I really didn't have many choices. Another reason I did this was to show how Ford's cost cutting measure of no loaner/rental car is an inconvenience for all owners. I did ask my Service Manager if I could have used my First Day Rental car option in my ESP and he affirmed I could have, but that was after 2 hours in, so at that point in time, it didn't make sense to go thru the paperwork to take a rental car home for an hour and turn back around to drive back to the dealership to return it. If they told me 20E04 would take 2-3 days, I obviously would have forced them to provide a loaner/rental, which I did have for the 18E02 recall.
To answer your question: How necessary is it to see the new vs. old parts side by side? It's not necessary at all, nor did I recommend anywhere in my previous posts that all owners should do that. Not all forum members here had to endure 18E02 where we were all trying to figure out the best course of action. This time around I thought I would post my step-by-step process for any owner that needs to go thru this for the first time. If members are not interested, I'll stop posting my experiences and answering questions, but based on the number of questions and reactions I have garnered on this single thread, I think that other first-time affected owners are interested. I'll let other forum members provide positive or negative feedback...
I sure appreciate all the info I can get. Still waiting until someone out there does the two belt replacements, I do want to see that. Thanks for the write up and the photo.
For the record, I am not sure which I like better- going to the doctor or the dealer.
For the record, I am not sure which I like better- going to the doctor or the dealer.
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I really appreciate the update and the photos. Makes total sense to set up shop and wait it out with teleworking being an option. Seems like some dealer's are giving out loaners at their own cost. I'm in Maryland and live an hour away from the dealer I take my truck to because they supplied me with a loaner for both of these recalls.
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Holy schnitzel fella. Easy. Take a breath. I wasn’t calling you out. I just asked if there was a reason for witnessing the work or parts. I guess I’m spoiled with a decent dealer. I can get a loaner if I want during an oil change, and the diesel tech is an open book. I don’t feel the need to oversee any of his work, but will ask questions if needed, and get straight answers. I figured that you may have had a technical reason to see the parts side by side when most of us, including myself, wouldn’t know what the heck we were looking at anyway with an EGR.
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Good to hear your dealer is providing a loaner -- guessing because you are an hour away. I could have forced the issue to get a loaner to drive home for 3 hours and then drive back, but since I can telework, the driving back-and-forth didn't make much sense to me.
I also understand that my dealership is a business and they have costs to manage, so I try to work with my Service Manager by being flexible & understanding that mistakes happen. I couldn't do much more than laugh when the block heater element wasn't ordered, since we had discussed ordering both previously to ensure their diesel tech had everything on-hand to do both 20E04 and the block heater install, to kill-two-birds-at-the same-time and not tie up his valuable lead diesel tech's time and vehicle bay. I could have "blown a gasket" over this parts ordering snafu, but chose to just bust-his-balls instead. This 20E04 recall + Block heater install will require three (3) visits to my Service Department (mis-schedule last week and block heater not ordered today) = I know that my Service Manager will use these as a training exercise as how to handle things better for the next customer...
This is one of those "tweener" battles where I could have made a big stink for the luxury of wasting 45 mins driving back-and-forth to my house for nothing, or make it easier on my Service Manager and his team by not causing drama for something that wasn't a huge deal for me.
While I was there, someone else came in with a different recall letter in-hand (didn't catch what type of vehicle) but repair time was very similar to 20E04 (less than half of a day) His recall must have been a "no loaner" also and he started to raise his voice in displeasure about the time required w/o a loaner -- I just smiled listening & realized that my route of handling 20E04 was worth the 4 hours of time.
FYI - while I was in the service waiting area (in between Service Department and showroom floor), I pretty much was able to partake in the sales training for the new Ford Bronco Sport and full-size Ford Bronco by the regional Sales training rep who was educating the Sales Department personnel! Trivia tidbits I learned today:
- Internal code name for what became first Bronco produced in mid 60s was:
GOAT = Goes Over Any Terrain - Bronco (untamed for off-road) came out just after Ford Mustang (tamed for road) in mid 60s
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No harm/No foul = got a picture while I was there (due to reasons I explained) to document old EGR part along side the new one for reference for the benefit of other first-time affected forum members here
Agree that we are both spoiled with good dealers with solid Service departments = reading thru these EGR By-Pass valve recall threads shows that there are lots of Ford dealers with weak or non-existent Diesel techs that are taking days to perform a recall that should take no more than 4 hours...
In terms of "why" anyone would want to do this: I would ask those owners who "lost a screw" the last time around if they are getting a picture of their old EGR this time... @djman? @Dunrollin? @jevalek77? @Sprink? @duan0501?
What happened to @Dunrollin is a good example of why I feel a picture is necessary: He brought his first F150 Diesel in for 18E02 and didn't ask for any proof and the dealership did not document if he lost a screw or not. Fast forward 6 months later, Ford bought back his first F150 Diesel after he had engine issues that were consistent with a screw being injested into the engine with only ~1500 miles on the odometer.
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Mine ended up taking a full 2 days. Not sure if I had an inexperienced mechanic or what considering jmperlik's only took 4 hours. Its good to have it back though and I'm really hoping this is the last recall.
Well it’s not good news. Got the truck in yesterday and talked with the service manager today and basically my truck is not drivable because it is showing symptoms of the shaft being fractured or broken. Parts are order and should be in first of next week.
Lots of anxiety right now but the service manager said they would push this all the way with Ford tech department until this issue is resolved. I am just hoping to god the valve assembly is still intact.
The SM sent me some pictures of the fault code sheets today.
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